FAQs

General FAQs

I’m new to the world of crystals, where do I start? 

There are so many different crystals to choose from, but the decision shouldn’t be hard. When browsing through crystals you may find you are drawn to one over another. Trust your intuition. 

Often this attraction means that the crystal energy is calling out to you. We suggest that you start with the crystals that you feel this innate attraction to. 

If you need a stone for eg. love, stress, grief or prosperity and you’re not sure - we can guide you in the right direction. Just ask.

How do you cleanse your crystals?

We use a number of different cleansing techniques including water, breath work, sage, incense, and palo santo. This technique is decided based on what we feel the crystal needs. We also take into account other considerations such as water safety.  

All crystals are cleansed before we ship them off to you. This helps to remove any energy blockages or impurities absorbed by the crystals.

Where do you source your crystals?

We have relationships with a number of wholesalers both locally and internationally. We don’t purchase from a single location, but where we find the best products. 

How do I contact Elysian Crystal Co?

You can join our community on Instagram or Facebook and DM us at any time. If you have a concern with your order please email info@elysiancrystal.co or visit the contact us page. 

Payment

What payment methods do you accept?

We accept all major credit cards, PayPal and AfterPay.

Shipping

Do you ship internationally?

No, at this time we’ve decided to sell only within Australia.

How much does shipping cost?

We charge a flat rate of $10 for shipping, and can offer free shipping on all purchases over $100. 

How do I track my order?

Once your order has been shipped you will receive a tracking number by email. It can take between 24-48 hours to view your shipping status once the order has been dispatched. Please contact us if you have not received a shipping confirmation after 78 hours.

How long until my order arrives?

Once you have placed an order and payment is complete, please allow 1-3 days for us to pack your order. 

Once your parcel is with Australia Post, the order is out of our hands. Expect 2+ business days delivery. Please be aware there may be COVID-19 delays.

How may COVID-19 affect my order?

Due to the COVID-19 you may experience delays as we face heightened restrictions and unforeseen lockdowns. Please contact us if your order hasn’t arrived after 14 days.

 

Returns 

Can I cancel my order?

Once an order is placed you cannot cancel the order regardless of if whether or not it has been shipped.

Can I exchange my order?

We do not accept exchanges based on a change of mind.  Each crystal has its own unique and individual characteristics, we do our best to show your item with all its uniqueness.

My item arrived damaged, what do I do?

While we pack your crystals as safely and securely as possible, we understand that unfortunately, accidents do happen. Please email us a photo of your damaged crystal within 48 hours of delivery and we’ll do our best to come up with a solution.

Can I get a refund on my order?

We do not offer refunds unless there is a major fault with your item. 

How long does it take for a refund to be processed?

If an item qualifies to be refunded, it will take us approximately 10-14 days to process your refund. Please note we refund via the payment method you paid with.