Do you ship internationally?
Yes, we ship to Australia, New Zealand, USA and the UK.
How much does shipping cost within Australia?
For orders within Australia, we charge a flat rate of $10 for standard shipping and $12 for express shipping on orders under $100.
We offer free shipping on all purchases over $100 and free express shipping on all orders over $175.
How much does international shipping cost?
Our shipping rates are in line with Australia Post recommendations for parcel weight and international shipping rates. We don't offer free international shipping at this time.
How do I track my order?
Once your order has been shipped you will receive a tracking number by email. It can take between 24-48 hours to view your shipping status once the order has been dispatched. Please contact us if you have not received a shipping confirmation after 78 hours.
How long until my order arrives?
Once you have placed an order and payment is complete, please allow 1-3 days for us to pack your order.
Once your parcel is with Australia Post, the order is out of our hands. Expect 2+ business days delivery. Please be aware there may be COVID-19 delays.
How may COVID-19 affect my order?
Due to the COVID-19 you may experience delays as we face heightened restrictions and unforeseen lockdowns. Please contact us at info@elysiancrystal.co if your order hasn’t arrived after 14 days.
How can I cancel my order?
Once an order is placed you cannot cancel the order regardless of if whether or not it has been shipped.
Can I exchange my order?
We do not accept exchanges based on a change of mind. Each crystal has its own unique and individual characteristics, we do our best to show you your item with all its uniqueness.
My item arrived damaged, what do I do?
While we pack your crystals as safely and securely as possible, we understand that unfortunately, accidents do happen. Please email us a photo of your damaged crystal within 48 hours of delivery and we’ll do our best to come up with a solution.
Can I get a refund on my order?
We do not offer refunds unless there is a major fault with your item.
How long does it take for a refund to be processed?
If an item qualifies to be refunded, it will take us approximately 10-14 days to process your refund. Please note we refund via the payment method you paid with.
Want to know anything else?
You can join our community on Instagram or Facebook and DM us at any time. If you have a concern with your order please emailinfo@elysiancrystal.coor visit the contact us page.